Neon54 Privacy Policy

Last updated: April 14, 2026

At Neon54, we are committed to protecting your privacy in compliance with the Privacy Act 2020 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information you provide, such as your name, email address, date of birth, phone number, and payment details during registration, verification, or transactions. We also gather usage data including IP address, device information, browsing history, and gaming activity to enhance our services. For KYC and AML compliance, we may request identity documents like photo ID and utility bills. This information is collected directly from you or automatically via our website and app.[1][3]

How We Use Your Information

We use your personal information to create and manage your account, process deposits and withdrawals, and provide personalised gaming experiences. It enables us to verify your identity, prevent fraud, and ensure compliance with Australian laws including AML/CTF requirements. We also analyse usage data to improve our services, send promotional communications (with your consent), and monitor account activity for security. Your information helps us optimise platform performance and deliver relevant content.[1][2]

Information Sharing

We do not sell your personal information. We may disclose it to trusted service providers for payment processing, hosting, or analytics, who are bound by confidentiality. Sharing occurs only as required by law, for regulatory compliance, or to protect our rights, such as with authorities under the Privacy Act 2020 or AML/CTF obligations.[1][2]

Data Security

We implement robust security measures including encryption, firewalls, and secure servers to protect your personal information from unauthorised access. Physical, electronic, and managerial processes safeguard data accuracy and prevent misuse. Access is restricted to authorised personnel only, and we regularly review our practices to address emerging threats. However, no system is completely secure, so we advise you to protect your login details.[1][2]

Your Rights

Under the Privacy Act 2020 (Cth), you have rights to access, correct, or delete your personal information by contacting us. You may request details of information we hold, withdraw consent for certain uses, or object to processing. We will respond to requests within a reasonable time, subject to legal exemptions like AML compliance. For complaints, contact us first or the Office of the Australian Information Commissioner (OAIC).[1]

Cookies and Tracking

We use cookies and similar technologies to track usage, personalise content, and analyse site performance. These include essential cookies for functionality and analytics cookies for insights. You can manage preferences via browser settings, though this may affect site features.[1][2]

Contact Us

For privacy concerns or to exercise your rights, contact our Data Protection Officer. We aim to respond promptly.